Privacy Policy
Last updated: 8 September 2025
At Equipped Digital Goods & Electrical (trading as Edge Solar, “we”, “our”, or “us”), we are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, https://edgesolar.org.za/, and interact with our services.
1. Information We Collect
- Personal Information: Your name, email address, shipping/billing address, phone number, payment details, and other information you provide during purchases, booking consultations, or contacting support.
- Service Information: Details about solar energy solutions and backup power systems you inquire about or purchase.
- Automatically Collected Information: IP address, device type, browser type, website interaction logs, and usage data via cookies or similar technologies.
2. How We Use Your Information
Your information may be used to:
- Process orders and deliver products/services.
- Respond to inquiries, schedule consultations, and provide customer support.
- Improve our products, services, and website user experience.
- Send communications about orders, important updates, promotions, and solar/energy-related news (you may opt out anytime).
- Analyze website traffic and usage via Google Analytics.
- Manage customer relationships and bookings via Zoho CRM and Zoho Book.
3. Sharing Your Information
We do not sell or rent your information. We may share it with:
- Service providers (payment processors, delivery services, technical support, communications platforms like WhatsApp Business).
- Third-party analytics (Google Analytics) and CRM (Zoho) services, for operational purposes.
- Legal or regulatory authorities if required by law.
4. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. Please note, however, that no method of transmission or storage is 100% secure.
5. Your Rights & Choices
You have the right to:
- Access or update your personal data by contacting us.
- Request deletion of your information, subject to any legal obligations.
- Opt out of marketing communications at any time by following unsubscribe instructions or contacting us.
6. Cookies & Tracking
We use cookies and similar tools to improve website performance, personalize content, and analyze traffic. You can control cookies via your browser settings.
7. Integrations & Third-Party Services
We may integrate with third-party platforms (including Zoho CRM, Zoho Book, WhatsApp Business, n8n automations, and website features on WordPress). These platforms may collect or receive information as governed by their own privacy policies.
8. Updates to this Policy
We may update this Privacy Policy as our services evolve or as required by law. Updates will be posted at https://edgesolar.org.za/privacy-policy with an updated revision date.
9. Contact Us
For questions, requests, or concerns about this Privacy Policy or your data, contact us at:
Email:sales@edgesolar.org.za